![]() ![]() If you're in a public location, such as work or a library, please contact the IT Administrator for assistance. If you're unsure how to do this, we advise that you contact your internet service provider for assistance. You may add an exception for port 1935 in your firewall, or you may disable it for the duration of your exam. If you are connecting through a home network, it may be blocked by a firewall or anti-virus software. If you are connecting through a work or school network, this may be blocked by your network administrator. Port 1935 is a necessary port that is used for the transfer of video sharing over your network connection. Some ports may be blocked by default and to connect with our services we may need to open those ports. If you had extended troubleshooting we may have needed to open Ports 80, 443, 843, 1935, and or 61613. Increase Volume and Unmute Microphone if applicable.Ensure the microphone's volume is turned up and unmuted up by right-clicking, then click Properties.Ensure a microphone is enabled by right-clicking the device you want to check.Right-click the Sound Icon in the lower right of your screen. ![]() Simply reopen any programs you need to remedy this change. When you connected to your proctor our system likely closed some active applications and the proctor may have closed additional applications that were not permitted during your test. ![]()
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